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Numbers Don't Lie

Covid-19 has sped up the transition to remote work and with that comes new challenges for managers trying to lead their organizations. In a previous article, I wrote about weaponizing quality. Quality and performance, when analyzed incorrectly can put a manager in a “subjective” corner. However, numbers don’t lie and with the right tools and metrics a manager can increase their ability to hit organizational targets. The following are performance metrics that every content development manager should be tracking.

1. Productivity (Modules per Quarter)

Ultimately, every organization must produce, or they will fall behind and die in the market and that means everyone will have to join the unemployment train. Productivity is the heartbeat of a team and can be measured by projects completed per year, but if your project duration is 3-6 months, that metric may not identify problem areas quick enough for a manager to analyze and intervene. Tracking modules produced per quarter and per month is a faster way to judge the health and productivity of a team. Combining this with JIRA tools like Asana allows further analysis of productivity and the ability to generate cost benefit analysis for each person on a team.

2. ID Skills (Client Satisfaction)

Change requests are commonplace in training and are expected as a team works with SMEs. What matters is if the goals are met upon project completion. Client / end user satisfaction create a metric to measure the success of a project and should be tracked on every project. This can be collected using surveys and other methods to collect feedback.

3. Project Management Skills (Hitting Deadlines)

ID’s bring change to the organizations they partner with. That means that people are always waiting on you. The ability to project deliverable deadlines, log data into JIRA software, control expectations, and hit deadlines is crucial to a smooth operation. That all starts with discovery and creating a scope. The ability to properly set expectations and execute is crucial to avoid scope changes, delays, and unsatisfied clients.

4. Consulting Skills (SME Management)

Humans hate the unknown. The unknown makes people scared, anxious, and angry. The ability to control expectations helps avoid unwanted problems and misunderstanding. There are three areas to track when talking controlling expectations: Pre-meeting, meeting structure, and post meeting. Is your team properly sending out pre-meeting information? Are they conducting the meeting in a proper structure and flow? And are they sending follow up emails with dates and information? All can be tracked and are crucial to calm waters.

Once you’re able to collect data you can analyze it. The data will indicate any problems that need to be investigated in your team and allow you to take action to make a high performing team before it’s too late.


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